FAQs

1. What are soy candles made from?

Our soy candles are made from 100% natural soy wax, which is derived from soybeans. This makes them an eco-friendly and renewable resource.

2. Are your candles vegan and cruelty-free?

Yes, our candles are both vegan and cruelty-free. We do not use any animal products or conduct any animal testing in the production of our candles.

3. How long do your soy candles burn?

The burn time of our soy candles depends on their size. On average, our small candles burn for 20-30 hours, medium candles for 40-50 hours, and large candles for 60-80 hours.

4. Do your candles contain any harmful chemicals?

No, our candles are free from harmful chemicals. They are made with natural soy wax and high-quality clean fragrance oils that are phthalate-free.

5. What makes soy candles better than paraffin candles?

Soy candles burn cleaner and produce less soot than paraffin candles. They are also non-toxic, biodegradable, and made from a renewable resource, making them better for the environment and your health.

6. How should I care for my soy candle?

To ensure a clean burn, trim the wick to 1/4 inch before each use. Allow the wax to melt evenly across the surface to prevent tunneling. Avoid burning the candle for more than 4 hours at a time.

7. Can I reuse the candle jars?

Absolutely! Our candle jars are designed to be reused. Simply clean out any remaining wax with warm soapy water and repurpose the jar for storage or as a decorative item.

8. Do you offer custom scents or bulk orders?

Yes, we offer custom scents and bulk orders for special events, weddings, and corporate gifts. Please contact us directly to discuss your requirements and get a quote.

9. What should I do if my candle arrives damaged?

If your candle arrives damaged, please contact. We will arrange for a replacement or a refund depending on which you prefer.

10. How can I place an order?

You can place an order through our website by browsing our products and adding them to your cart. Follow the checkout process to complete your purchase. We accept various payment methods.

11. What is your shipping policy?

We offer shipping across the country. Orders are typically processed within 2-3 business days. Shipping times may vary depending on your location. Free shipping is available on orders over a certain amount. Free pickup is available as well. 

12. Can I return or exchange my candle?

We accept returns or exchanges within 30 days of purchase, provided the candle is unused and in its original packaging. Please contact us to initiate a return or exchange.

13. How can I contact you if I have more questions?

You can contact us by filling out the contact form on our website. We are also available on social media platforms for any quick inquiries.